Support

We understand the urgency of support issues, so we guarantee a 2-hour turnaround time for all support requests. We also make it convenient to initiate remote support through our website. S & W Microsystems is here to help.

S & W Microsystems uses ConnectWise client-side software for remote support services. This not only makes troubleshooting more efficient, but also facilitates online or remote training sessions. Best of all ConnectWise does not install permanent access on your system.

Once you request a callback via phone or email—through the Contact Us page—you’ll be directed by our support representative to click the Remote Support button above; within seconds we can access your computer and begin troubleshooting the issue.